FAQs

1. What is Coleon.store return policy?

We accept returns within 30 days of receipt, under the following conditions:

The product must be unused, undamaged, and with all tags and packaging intact.

Promotional or discounted products are not eligible for returns.

Lingerie, swimwear, and accessories are not eligible for returns for hygiene reasons.

2. What is the return process?

To return an item, please follow these steps:

Step 1: Contact us via email [[email protected]] and state the reason for the return.

Step 2: Send the item to the address provided via email after your return request is confirmed.

Step 3: Once we receive the item, we will inspect it and notify you of the outcome via email or phone.

3. How long will it take to receive my refund after returning the item?

Once your product is confirmed to be eligible for return, your refund will be processed within 5-10 business days, via your original payment method.

4. Can I cancel my order?

You can cancel your order within 24 hours of placing your order. Please contact us via email [[email protected]] for prompt order cancellation assistance.

5. What if the product is defective or the wrong order?

If you receive a defective product or a product that does not match your order, please notify us within 48 hours of receiving the product. We will cover any costs of exchange or refund for you.

6. What is the processing and delivery time?

All orders will be processed within 1-3 business days.

The estimated delivery time is 7-15 business days, excluding holidays and weekends.

You will receive a confirmation email with a tracking number once your order has shipped.

7. Is a signature required upon delivery?

Yes, your order requires a signature upon delivery to ensure safety and confirm successful delivery.

8. How much does shipping cost?

We charge a standard shipping rate of $6.99 for all domestic orders.

9. What are the shipping methods?

We use USPS for domestic orders, however, depending on availability and destination, we may use other carriers.

10. Do you ship internationally?

Currently, we only ship within the United States. If you are outside of this area, please contact us via email at [email protected] for further assistance.