Returns & Refund

At Coleon.store, customer satisfaction is our top priority. We are committed to providing high-quality products and the best service. If you are not satisfied with your purchase, please review our return and refund policy for prompt assistance.

1. 30-day return policy

– Return requests must be made within 30 days of receipt.

– The product must be unused, undamaged, and with all tags and packaging intact.

– Products that are on sale or on sale are not eligible for return.

– Products such as lingerie, swimwear, and accessories are not eligible for return due to hygiene reasons.

2. Return Process

Step 1: Contact Coleon.store’s customer service team via email [[email protected]] to request a return, stating the reason for your return.

Step 2: Send the product to our return address (the address will be notified by email after receiving your return mail).

Step 3: After receiving and checking the product, we will confirm with you via email or phone about the return status.

3. Refund Policy

After confirming that the returned product meets the conditions, the refund process will be carried out within 30 working days.

The refund method will be based on the customer’s original payment method.

4. Cancellation of order

In case you want to cancel the order, please contact us within 24 hours of placing the order. We will support you to cancel the order quickly and conveniently.

5. Defective or Incorrect Order

If the product you received is defective or does not match the order, please notify us within 48 hours of receiving the product. We will be responsible for exchanging the product or refunding the full amount without any additional costs.

6. Customer Support

For any questions or support requests regarding the return and refund policy, please contact:

Address: 10089 Upshaw Way, Elk Grove, CA 95757, US

Email: [email protected]

Working hours: 08:00am – 06:00pm (PST) | Mon – Sat

We appreciate your trust and are always ready to support to bring the best shopping experience!